Refund and Returns Policy
*Return and Replacement Policy*
*1. Introduction*
1.1. At VillagerSmart.com, we aim to provide our customers with high-quality groceries and a seamless shopping experience. We understand that sometimes, items may need to be returned or replaced. This policy outlines the terms and conditions for returns and replacements.
*2. Eligibility for Returns and Replacements*
2.1. Customers are eligible for returns and replacements under the following circumstances:
– Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within [X] days of receiving your order.
– Incorrect Items: If you receive items that are different from what you ordered, please notify us within [X] days of receiving your order.
*3. Return and Replacement Procedure*
3.1. To initiate a return or replacement, follow these steps:
– Contact our Customer Support Team within the specified timeframe with your order number and details of the issue.
– Our team will guide you through the return or replacement process, which may include providing photographs or descriptions of the issue.
– Once your request is approved, we will provide instructions on how to return the item or schedule a replacement delivery.
*4. Conditions for Returns and Replacements*
4.1. To be eligible for a return or replacement, the following conditions must be met:
– The item must be in its original packaging.
– The item must be unused and in the same condition as when it was received.
– The return or replacement request must be made within the specified timeframe.
*5. Refunds and Replacements*
5.1. Upon approval of a return request, customers may choose one of the following options:
– Refund: We will issue a refund for the returned item’s purchase price, which will be processed through the original payment method or your account wallet.
– Replacement: We will arrange for the delivery of a replacement item at no additional cost to the customer.
*6. Return Shipping*
6.1. In cases where a return is necessary due to damage, defects, or incorrect items, VillagerSmart.com will cover the return shipping costs.
*7. Exclusions*
7.1. The following items are generally not eligible for returns or replacements:
– Perishable goods with a short shelf life.
– Items that have been used or consumed.
– Items that do not meet the conditions outlined in Section 4.
*8. Contact Us*
8.1. If you have any questions or concerns regarding our Return and Replacement Policy, please contact our Customer Support Team through the contact information provided on our website.
Overview
Our refund and returns policy lasts same days. If days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, some times refund refund might be credited to your account wallet.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at enquiry@villagersmart.comfor questions related to refunds and returns.